3 Easy Ways to Contact Us:
2. PHONE: 800-216-4908
INTERNATIONAL: 240-780-5977
FAX: (866) 843-4319
3. MAILING ADDRESS:
The Healthy Back Institute
141 E. Mercer Street, Suite E
Dripping Springs, TX 78620
We are a REAL company with a REAL Office, and Customer Satisfaction is Our Highest Priority!
Please understand that our Customer Service Representatives are not qualified to answer any medical questions.
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Written By: Updated: August 23,2011
Written By: Updated: August 23,2011
Your product Heal-n-Soothe just isn’t working for me. Perhaps my back problem is more complex than I thought!
I need to return a bottle. Its is still sealed in the bag it was mailed in. Please cancel my subscription!
Hello Patti,
I have canceled your subscription for the Heal-n-Soothe. Please return the package to receive a refund. Refunds are issued within 7 business days of the package being received.
Thank you for trying our product,
James HBI-Staff
Hi I would like to return my item
Hello Zaibun,
Please return your item to the following address:
PBD
ATTN: Healthy Back Institute Returns
7055 South Decatur Blvd
Suite #180
Las Vegas, NV 89118
Please be sure to include your full name and email address so as to properly credit you for the return. You will be emailed as soon as credit is issued.
Thank you for trying our product,
James HBI-Staff
I did not order a second bottle of Heal-n-soothe. I would like to return your product and cancel my subscription.
Hello Ann,
In the terms and conditions for the free trial of the Heal-n-Soothe, it explains that it will renew on a monthly basis until canceled. Feel free to send back the second bottle for a full refund! According to the money back guarantee, you have 90 days from the purchase date to return bottles for a refund. I have canceled your subscription today. You should have a confirmation email regarding the cancelation.
Thank you for trying our product,
Admin HBI
Please cancel my subscription and send confirmation by email for my records. Thank you.
Hello Robert,
I was not able to find any subscriptions using that email or looking you up by name. Is there perhaps another name or email that it could be under that I could try?
Thanks,
Admin HBI
Hello to the Healthy Back Institute,
You had emailed me about a free bottle of the Super Joint Support. When I went online to your website, I learned I would need to give you my VISA card number to pay for my “free” bottle. After that, groups of bottles appeared informing me that I’d need to order another bottle of capsules to get my “free” bottle. I then deleted the email from you. Imagine my surprise when I received a package with nine bottles of your product, and so discover you’d charged my card for over $325. I packed up everything and returned the package to your Las Vegas address. Please credit my card for the full amount charged, items I never ordered.
Hello Walter,
As soon as the return facility receives your return, they will issue credit. They will send you an email as soon as they are able to do this. You are encouraged to keep the tracking number to ensure proper delivery to the facility in Las Vegas.
Thank you,
HBI Admin
Please cancel my subscription. Thank you.
Hi Sandra!
I’ve gone ahead and canceled your subscription so you will no longer be billed, and you will receive an email confirming this to the email address on file. If you have any other questions please feel free to reach out to us with any other questions and one of our representatives will gladly assist you, you can call us at 800-216-4908 Monday through Saturday 8:00am to 6:00pm CST
Have a great day!
Hello,
Im sending back a bottle of heal and sooth and any other bootle that comes for a full refund. I did not read;ize I was signing up for this reoccurring charge. I have had no success with your phone numbers or customer service. The product does not work for me. Please credit my account!
I only use the Rub on relief.
Hi Linda! We are happy to hear that you enjoy Rub On Relief. Please feel free to return any unopened items back to us so that we may refund them. We accept any items that were purchased within the last 90 days. Here is the return address:
PBD
ATTN: Healthy Back Institute Returns
7055 South Decatur Blvd
Suite #180
Las Vegas, NV 89118
I have also requested that you be sent an email copy of this information as well. If you have any other questions or concerns our customer service is easy to reach 9AM – 7PM EST (Mon – Sat) 800-216-4908 (U.S. & Canada) 240-780-5977 International (Outside of U.S. & Canada)
I would like to cancel my subscription.
Thank you
Hi Copie! I see where you spoke with one of our Representatives earlier today who was able to assist you in cancelling your subscription, so you will no longer be billed or mailed any products. I hope this resolves your concern, have a great day!