Shipping and Return Policies
The Healthy Back Institute is committed to helping you feel better than ever before. Unlike most companies that try to sell everything, we only sell items that we feel extremely confident will give you significant relief. That’s why ALL of our products are backed by our Iron Clad 90-Day Money Back Guarantee.
We truly want to help you live pain free. That’s why we test every single product we offer and develop many of our own exclusive products you can’t get anywhere else. If you are unhappy for any reason, simply return your order within 90 days and get your money back, less shipping. Your returned product must be sent back in its original packaging and in like new condition with all parts and pieces.
Please Note: All returns are carefully inspected by the our returns department. If there are any signs of damage, foul odors, pet hair, dirt, and other debris, the return will not be accepted.
Seated Inversion Table & Back Ease
*Backed by 1 Year Manufacturer Warranty
Please Note: You MUST contact us before returning this product as the Inversion Table and Back Ease Returns Require an RMA # from the manufacturer please contact us at 800-216-4908 or create a ticket to request an RMA#. Your return must be postmarked within 10 days from when your RMA# was issued.
Mail to: We will provide the Return Mailing Address when you request your RMA#
Supplements & Creams
Single Bottle Orders
If after trying the product for at least 3 weeks you don’t feel improvement, simply return the used bottle within 90 days and we’ll gladly refund your purchase price (less shipping).
Multi Bottle Orders & Buy One Get One Specials
Return all unopened bottles within 90 days and we will refund a prorated amount based on the number of unopened bottles you have returned (less shipping).
*Multi-Bottle packages are not recommended for first time users.
Recurring & SmartShip Delivery Orders
Return all unopened bottles within 90 days from your initial sign up date and we will refund a prorated amount based on the number of unopened bottles you have returned.
Free Offers / Free Trials
Shipping Fees for Free Trials and/or Free Offer items are Non-Refundable.
How Your Free Trial Works:
When you sign up for a Free Trial you are only responsible for paying the shipping and handling fee for the free product. You will have a specified number of days to try the product for yourself. (Trial Periods Varies by Product)
After your trial period expires you will be enrolled in our SmartShip Monthly delivery service. You will receive a fresh new shipment of the product each month. Your credit card will be billed each month at our low members-only pricing + free shipping always. (Pricing Varies by Product)
You may cancel your membership at any time, no questions asked, simply log into your Customer Account located here: myaccount.losethebackpain.com or you can call us at 1-800-216-4908 (International 240-780-5977).
If you cancel after the trial period you will be billed based on the number of products shipped after your trial period expired.
Shipping Fees for Free Trials and/or Free Offers are Non-Refundable.
Important: The Healthy Back Institute takes pride in being able to offer you other companies products that we do not offer ourselves but support because we think they are great products that our customers can benefit from. When purchasing partner products please refer to their website for their Guarantee and Return Policy. You may find this information on your invoice or package insert.
Canceling An Order:
Please call 1-800-216-4908 (International 240-780-5977) to cancel an order. For your convenience we ship orders same day when possible. If your order has shipped or is in the process of being shipped, we will be unable to cancel your order.
How Refunds are Issued:
Once your return has been inspected and approved for a refund please allow 3 – 5 business days for your refund to be processed. Refunds will be issued back to the original method of payment.
*If the credit card has expired a check will be issued and mailed to you.
For any rejected return, the customer is responsible for the return shipping cost. If the customer would like the product returned they must create a ticket to approve the return shipping fee that will be applied to credit card. Our warehouse only holds on to rejected returns for 30 days. Items that are not requested to be returned to the Customer within 30 days will be discarded and no credit will be issued.
International Shipping Restrictions
Please be advised that Healthy Back Institute is not responsible for taxes and/or duties or any brokerage and/or delivery fees applied to international shipments. Also, we kindly request that you contact your customs office to thoroughly inquire about import regulations before placing your order, as Healthy Back Institute will not be liable for packages refused, destroyed or held for delivery.
Please be aware that this list includes but is not limited to all known prohibited products throughout the world. We continue to update and revise this list, based on the most recent information from customs officials, the USPS and other government and civilian organizations. *Losses incurred due to exceeding your country’s limitations will not be refunded.
Back Ease, Inversion Tables, Dr. Clark Far Infrared Heating Pads
All Countries Outside US & Canada
Eye Health Essentials
Australia – 3 Bottle Limit Per Order
Canada – 3 Bottle Limit Per Order
Super Joint Support
Updated: July 11,2011