Find Answers to Your Questions Quickly!

Common Questions

What forms of payment does The Healthy Back Institute accept?
Want to learn more about Jesse Cannone the founder of The Healthy Back Institute?
What can I do, if supplements give me an upset stomach?
If I have a glass of wine/alcohol after work or with dinner- would that diminish the potency/effects of Heal-n-Soothe®? (or any supplement)
Can children take any of the Living Well Nutraceutical Products?
The LWN/HBI Universal Safety Precautions Statement on Supplements:
I have an operation scheduled, what should I do regarding taking my supplement?
Can I take ANY of the LivingWell supplements past the Expiration Date on the bottle or tube?
How do I start the return process?
International Shipments? Duties and Taxes and Import Regulations
Are the Free Books Really Free?
Need to cancel a membership / Smartship Delivery?

Product Questions

ElectroCleanse Zapper

The ElectroCleanse Zapper is a little-known device which uses precise electrical frequencies to exterminate harmful parasites from your body which are causing your…
Expand FAQ's

Who should NOT use the ElectroCleanse Zapper?
Where on the body can I use it, does it matter at all where the electrodes are placed for any condition?
What is the minimum and maximum amount of time or steps a user can use the Electrocleanse (Zapper) in a day?
What do to if it’s just not making a difference?
What can a user expect to experience when using the Zapper?
If I have a specific location with pain, can I put the electrodes directly over the effected area?
My wrist got sore can I switch the location of the bands from the wrist to the ankles and still get the best effect?
I have been given 9 different programs, which one do I use first?
How many times per day can a user use the zapper?
How does one choose the voltage on the device?
Does the style of the electrode matter, is one style better then the other?
Can the Zapper be used with dogs?
Are there any limits to the total use ElectroCleanse Zapper?

Eye Health Essentials

Eye Health Essentials®contains the highest quality clinically-researched night vision enhancing nutrients that you’ll find anywhere!
Expand FAQ's

Who should NOT take Eye Essentials?
When is the best time to take Eye Essentials?
Should I take Eye Essentials with food?
I’m in my 70’s and I’m concerned about my vision. Is it too late to start taking Eye Essentials?
Is Eye Essentials Gluten Free, Soy Free, Yeast Free and Nut Free?
Is Eye Essentials a vegetarian supplement?
Can the capsule be opened up and the content put into apple sauce or other foods?
I already take a multivitamin every day. Do I still need to take Eye Essentials?
How to get the best results from your Pinhole Glasses?
How long should I use Eye Essentials?
Do I really need to drink 8oz of water with Eye Essentials?
Can I take Eye Essentials with my other medications?
Can I get all the nutrients I need for healthy vision from my diet?
Can I continue to take Eye Health Essentials past the expiration date?
Why can’t I purchase Eye Essentials at my local health food store?
How Many capsules of Eye Essentials should I take daily?
How many capsules are in each bottle of Eye Essential Supplement?

Far Infrared Heating Pad

Get the ultimate in deep, penetrating heat with this 21st century heating pad. Pain just melts away because deep, penetrating heat delivers more oxygen-rich blood to painful…
Expand FAQ's

Why is the connection between the Heating Pad and the Power Cord so hard to disconnect.
Which side of the heating pad goes toward the skin?
When should the Heating Pad NOT be used?
When should I feel results from the Far Infrared Heating Pad?
What is the Warranty on the Heating Pad?
What is the size and type of Stones used with the “New” Far Infrared Heating Pads?
What is the best temperature for me and my condition?
What conditions will the Heating Pad work for?
What are the Benefits of Far-Infrared Heat?
The Ultra Back and Neck, use three different type of Stones, what are they?
How long should I leave the Pad in the Freezer?
How long can I use the heating pad?
What are the Features and Benefits of the Far Infrared Heating Pad?
Do you Ship Heating Pads Internationally?
What are the Dimensions and Weight of the Far Infrared Heating Pad?
Can you purchase additional 4” x 27” Velcro Strips?
Can the Far Infrared Heating Pad treat medical conditions?
Can my Cat or Dog use this pad?
Can I use the heating pad in the car?
Can I use it through my clothes or a layer of padding?
Can I put my Jade stone pad in the freezer?
Can I burn myself with the Heating Pad?
Why do you use natural Jade Stone in your Heating Pads?
Is there a specific place or way to use the Heating Pad?
Is the Heating Pad flexible? Can it be wrapped around a body part?

Heal-n-Soothe

Heal-n-Soothe® is a combination of the most powerful natural anti-inflammatory and pain relieving ingredients known to man…
Expand FAQ's

Is it necessary to pause the Heal n Soothe before a Colonoscopy?
I have Diabetes and wants to know if certain ingredients in HNS would have adverse reactions to my condition?
Will Heat affect the way Heal n Soothe will work?
Is there CORN in Heal n Soothe?
Is there anything in Heal n Soothe that would show on a Drug Test?
What are Proteolytic Enzymes & What do they do?
Which prescription medications are okay to take with Heal-n-Soothe®?
If I had to choose, should I try Heal-n-Soothe® or Super Joint Support® first?
Do I need to take Heal-n-Soothe® on an empty stomach?
How do I decide on the number of Heal-n-Soothe® capsules to take?
Do I have to continue to take Heal-n-Soothe® to feel the healing effects?
Can I get constipated from taking Heal-n-Soothe® and or Super Joint Support®?
Is Heal-n-Soothe® Allergen Free?
Can I take my allergy medicine and Heal-n-Soothe® simultaneously?
Why does the color of my Heal-n-Soothe® look different from order to order?
I ran out of Heal-n-Soothe® and there was a gap in taking the enzymes, will that mean I lost all the benefits?
What can I do, if Heal-n-Soothe® gives me an upset stomach or is hard to swallow?
If I have a glass of wine/alcohol after work or with dinner- would that diminish the potency/effects of Heal-n-Soothe®? (or any supplement)
Where are the ingredients for Heal-n-Soothe® sourced and manufactured?
Im taking Heal-n-Soothe® and I have an operation scheduled, what should I do regarding taking my Heal-n-Soothe®. (Stopping and Starting)
Does Heal-n-Soothe® have any Egg, Milk, Peanuts, Tree nuts, Fish, Soy, Wheat, Gluten, Crustacean ShellFish in the formula?
Who should NOT take Heal-n-Soothe®?
Should I take food with Heal-n-Soothe®?
Is Heal-n-Soothe® made with any animal product?
Is Heal-n-Soothe® Gluten Free?
How often should Heal-n-Soothe® be taken?
How long should I take Heal-n-Soothe®?
What are the Heal-n-Soothe® Ingredients? (See Supplement Fact Box)
Can I use Heal-n-Soothe® in place of my proscription medication?
Can I take Heal-n-Soothe® with other medications? (Including OTC or Proscribed Pain Pills)
Can I take Heal-n-Soothe® if the expiration date has passed?
Are there any Side Effects to Heal-n-Soothe®?
Are the proteolytic enzymes in Heal-n-Soothe® enterically coated?

Live Pain Free Newsletter

Get our groundbreaking print newsletter which is jam packed with pain relief tips, a CD of the month, members only discounts, more…
Expand FAQ's

What are the Terms and Conditions for membership?
How do I become a member?

Lose the Back Pain - DVD System

Get rid of your back-pain for good. Join over 56,712 people who’ve erased back pain and sciatica from their lives…
Expand FAQ's

Will the online version work anywhere in the world?
What to do first with The Lose The Back Pain System?
What is the Lose the Back Pain System?
What do I get with the LTBP system?
Is there personal support with the online version?
Is the Online Version The Same As The Physical Version?
How big are the files and how many do I download?
Does it work on a MAC?
Do I need any extra equipment to use the system?
Can I have the manual printed at a local print shop?
Can I download the videos?
Are all of the testimonials real?

This uniquely powerful yet soothing cleanse has been formulated to gently release & flush impacted fecal matter, while revitalizing your colon with a patented blend of essential probiotics.
Expand FAQ's

Notice: California Code of Regulations, Division 1, section 10200, regarding ingredients in Natural Cleanse™.
Who should NOT take Natural Cleanse™?
What is the shelf life for Natural Cleanse™?
What is the best dose and way to use Natural Cleanse™?
Should Natural Cleanse™ be taken with food and/or water?
Is the Natural Cleans container recyclable?
How many capsules are in one bottle of Natural Cleanse™?
How long will one bottle of Natural Cleanse™ last if I use the product as directed?
Does Natural Cleanse™ contain Eggs, Milk, Peanuts, Tree Nuts, Shellfish, Fish, Soy or Wheat?
Can you tell me the best way to store Natural Cleanse™?
Can my child take Natural Cleanse™?
Can I use Natural Cleanse™ while I’m taking other supplements?
Can I use Natural Cleanse™ while I’m taking any medications?
Can I take Natural Cleanse™ while pregnant or nursing?
Can I take Natural Cleanse™ if I’m lactose intolerant?
Can I take Natural Cleanse if the expiration date has passed?
Are there any GMO Ingredients in colon cleans?

No Excuse Workout DVD's

WHY NO Excuse is So Easy You’ll Stay With It. The NO Excuse Workout includes 2 DVDs each packed with 10 short, intense workouts. Every workout is exactly…
Expand FAQ's

Who was the No Excuse Workout program designed for?
What will I get in the package?
Is there a money back guarantee for the program?
Do the DVDs play on any DVD player, even outside the USA?
Do I need any extra Equipment to use this program?

Rub On Relief

Rub On Relief^® is the ONLY topical pain cream to ATTACK and reduce EVERY type of pain your body throws at you.
Expand FAQ's

Is Rub on Relief (Herbal formula) Allergen free and Non-GMO?
What is Rub on Relief Herbal formula?
Who can use Rub on Relief Herbal formula?
Where on the body can Rub on Relief Herbal formula be used?
What ingredients are in Rub on Relief Herbal formula ?
What is the suggested usage for Rub On Relief Herbal formula?
What ingredients were NOT uses in the Rub On Relief Herbal formula?
How long should one application of Rub On Relief Herbal formula last for?
Will Rub on Relief Herbal formula interfere with any of my medications?
Does Rub on Relief Herbal formula feel hot or cold when using?
Can Rub On Relief Herbal formula be used over a large part of the body?
How long should one tube of Rub On Relief Herbal formula last me?
Is Rub on Relief Herbal formula safe for long term continuous use?
Who should NOT use Rub on Relief Herbal formula?
What other natural Products will work with Rub on Relief Herbal formula?
Can I buy Rub on Relief Herbal formula in Stores?
Can I use Rub on Relief past the expiration date on the tube?
What is the shelf life for Rub On Relief Herbal formula?
Is Rub on Relief Herbal formula, 100% certified vegan product?

Sleepzyme

Get a great night’s sleep NATURALLY with a FREE 30-Day Supply of Sleepzyme®. Fall asleep easier, faster and wake up feeling great with this special blend of sleep-enzymes…
Expand FAQ's

Why does Sleepzyme work so much better?
Who should use Sleepzyme?
Who should NOT take Sleepzyme?
When should Sleepzyme be taken?
Should I take Sleepzyme with food?
Should I take Sleepzyme with food?
Is Sleepzyme made with any animal products?
How long should one bottle last me?
Can I take Sleepzyme with other medications?
Can I continue to take SleepZyme past the expiration date?
Can I buy Sleepzyme in stores?
Are there any Side Effects?

Super Joint Support

Super Joint Support® combines a unique, synergistic blend of cartilage-building… joint-lubricating… pain-relieving ingredients that deliver unprecedented relief.
Expand FAQ's