Customer Care & Support

Contact Us

Looking for answers? You've come to the right place.

Search our self-service options below or get in touch directly with our team. We love hearing from you and welcome your questions, feedback, and comments!

Mon – Fri: 8:00 AM – 6:00 PM CST
Toll-Free: 1-800-216-4908
The Healthy Back Institute Customer Support
Here to Help You
Fastest Resolution

Customer MyAccount Portal

View, track, and manage your orders and account settings with just a few clicks:

Update Personal Info & Addresses
Modify Smartship Savings Plans
Track Orders & Delivery Status
Easy Re-Order Past Purchases
Access Digital Products & Bonuses
View Orders & Print Receipts
Log In to MyAccount Forgot your password? Click here →
Direct Phone Support Mon – Fri: 8:00 AM – 6:00 PM CST

Call Our Support Team

Our knowledgeable customer care specialists are ready to help with orders, product questions, and pain relief solutions.

U.S. & Canada (Toll-Free)
800-216-4908
International (Outside U.S.)
240-780-5977
Toll-Free Fax
866-843-4319
Click to Call 1-800-216-4908

Top FAQs

Find answers to frequently asked questions. In a hurry? Check out our knowledge base for answers regarding systemic enzymes, shipping, dosages, and guarantees.

Browse Top FAQs

Share Your Success Story

Share your success! We love to hear about how our natural protocols and products have improved your life and helped you live pain free.

Tell Us Your Story
24-Hour Email Support

Email Customer Support

Email us by completing this form. Please allow up to 24 hours for a response.

Note: If you have questions regarding a recent order, please call us at 1-800-216-4908 or check your Customer MyAccount for immediate tracking.
We respect your privacy.
Product Returns 90-Day Money-Back Guarantee

Return Packages Shipping Address

Must ship return packages to our fulfillment center at:

Shipmonk
ATTN: Healthy Back Institute Returns
7200 Intermodal Dr.
Louisville, KY 40258
* Please include your packing slip with your return to ensure proper credit.
Note: Checks & money orders are not accepted and will be shredded.