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Frequently Asked Questions
Find answers to frequently asked questions. In a hurry? Check out our Top FAQs!

Track Order Status
View, Track and Manage your information and orders from your Customer MyAccount
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With just a few clicks you can do anything from…

  • Update your Personal Information (Addresses, Credit Cards, etc.)
  • Modify Smartship Savings Plans (Increase, Delay & Stop Service)
  • Track your Orders
  • Easy Re-Order your Past Purchases
  • Shop and Explore our Product Catalog
  • Address your Digital Products and Bonuses
  • View Orders and Print Receipts and More!

***Due to COVID-19, you may experience delayed delivery. 

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If you have questions regarding a recent order, please give us a call.

Call Us
800-216-4908 (U.S. & Canada) 240-780-5977 International (Outside of U.S. & Canada) Fax: 866-843-4319 Available Monday through Saturday 8:00am to 6:00pm CST


Must Ship Return Packages to:
ATTN: Healthy Back Institute Returns
7055 South Decatur Blvd
Suite #180
Las Vegas, NV 89118

* Please include your packing slip with your return.
Note: Checks & money orders are not accepted and will be shredded.

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