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Frequently Asked Questions
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Track Order Status
View, Track and Manage your information and orders from your Customer MyAccount
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With just a few clicks you can do anything from…

  • Update your Personal Information (Addresses, Credit Cards, etc.)
  • Modify Smartship Savings Plans (Increase, Delay & Stop Service)
  • Track your Orders
  • Easy Re-Order your Past Purchases
  • Shop and Explore our Product Catalog
  • Address your Digital Products and Bonuses
  • View Orders and Print Receipts and More!

***Due to COVID-19, you may experience delayed delivery. Click here for the latest update.


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If you have questions regarding a recent order, please give us a call.

Call Us
800-216-4908 (U.S. & Canada) 240-780-5977 International (Outside of U.S. & Canada) Fax: 866-843-4319 Available Monday through Saturday 8:00am to 6:00pm CST

Address
Must Ship Return Packages to: The Healthy Back Institute 1301 Ridgeview Drive McHenry, IL 60050
Corporate Office

* Please note that checks & money orders are not accepted and will be returned.

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