Hi Mary! I took a look at your account and I see where your subscription was canceled on 08/15/2024, so rest assured there will be no more automatic shipments and you will no longer be billed. You will also have received an email on the same day confirming all of this as well. Have a great day!
I have canceled all of your active subscriptions with us and issued a refund for the most recent subscription renewal seeing as you had requested to cancel before that date.
You are sending me your product on a continual basis. I do not recall recall requesting it on a continual basis. Please cancel this. I do not want your product, I have tried to go to my account, which I do not recall setting up. I can’t get anywhere with your website. If I do have an account please cancel immediately.
I recently purchased 6 bottles of Heal n Soothe Sept 9th. It is now Oct 18th. I was to get 90 days to try it. I am getting ready to start the 3rd bottle. I absolutely do not remember anything about a subscription & I recently had an attempted charge of over $56. I have made multiple tries to do as instructed on the site to cancel and there is no “My Account” to click on.
PLEASE discontinue any subscriptions I supposedly have.
On the free trial order page there is an explanation of the terms and conditions of the trial. The monthly subscription is included in those terms. We require that the terms and conditions be acknowledged in order for the order button to be activated. The 90 day money back guarantee is not the same as the monthly subscription. You have 90 days to send back any unopened bottles for a refund.
I have canceled all active subscriptions you have with us. you should have an email to confirm the cancelation.
Please cancel my account, i did not realize wgen trying your bottlrs, that i wascskso goung to be charged 61. And change. I do not want to continue, nor did i confirm this subscription fee. Agian, trying out a product and they hit you with a fee. Agian, never agian will i try out a product and some where between the lines , i get charged, befire i wven get a chance to see if it works. Do not charge my account. I want a refund. Discontunue any and all subsrictions that i was falsly taken advantage of.
On the free trial order page there is a clearly visible explanation of the terms and conditions of the trial. The monthly subscription is included in those terms. We require that the terms and conditions be acknowledged and agreed to in order for the order button to be activated. Not only that but we also send an email 10 days prior to notify you of the anticipated subscription renewal. We have not taken advantage of you.
I have canceled all active subscriptions you had with us. You should have an email to confirm the cancelation.
Thank you for reaching out to us! I have canceled all active subscriptions that you had with us. there should be an email sent to you to confirm the cancelation.
Hi I have requested cancellation 6months ago, and every month they taking £56 in my account, I am no longer using your product, may you please cancel my subscription as soon as possible
According to your account, this is the first time we have received any request from you to cancel. It appears that all subscriptions have been canceled as of November 17, 2023 therefore we will no longer continue to charge your card or send you any further shipments.
While I was getting ready to cancel my order for Heal-n-Soothe, I had a fraud alert and had to cancel my card and get a new one. Since I was aware that you had my old card, I figured you wouldn’t send me anymore since you no longer had a valid credit card to charge. OOPS! Didn’t work that way. You sent me another one and I figured you’d get the hint, but no. OOPS! you sent me another one today. Please send me no more!
This is the first communication that we have received from you about canceling, or else we would have happily assisted you before today. I have canceled all active subscriptions and will not be sending any more to you going forward.
I need to know what’s going on with my order at this time have not received packaging and I’ll order my order on May 19th. Please get in contact back with me
I’ve just sent you an email with your tracking information so that you may able to monitor your package as it makes its way to you. I took a look at the package history and it still appears to be in transit on its way to you. I look forward to you receiving your order. Please feel free to reach out to us with any other questions or to track your order with one of our representatives, you can call us at 800-216-4908 Monday through Saturday 8:00am to 6:00pm CST
I see that your subscription was canceled on June 25th, so you will no longer be billed, and you will receive an email confirming this to the email address on file. If you have any other questions please feel free to reach out to us with any other questions and one of our representatives will gladly assist you, you can call us at 800-216-4908 Monday through Saturday 8:00am to 6:00pm CST
I would like to cancel my subscription and return the last shipment of Heal-n-SOOTHE for a full refund. I may have subscribed using my university faculty email address: bbergen@uvu.edu .
Hi Bruce! I was able to locate your account and saw that your subscription was canceled on July 2nd, so there will no longer be any charges or shipments of our products. Additionally, I see that your last shipment was courtesy refunded back to your card as well, so there is no need to send it back. I hope this helps, have a great day!
– HBI admin
Please do not send any more pills. I have not given this first shipment to my son yet. I do not want anymore shipped until he has had time to try it out.
I do not have an account set up. I tried to call but I called after office hours.
I see where you contacted our Customer Service line and were able to cancel your subscription with one of our representatives. This means you will not be sent any more products and you will not be billed. I hope this was able to resolve your issue. Have a great day!
Hi Derek! I took a look at your account and I see where your subscription was canceled earlier today, so rest assured there will be no more automatic shipments and you will no longer be billed. You will also have received an email confirming all of this as well. Have a great day!
Hi Colia! I see you were able to speak to one of our representatives on November 1st, 2024 and was able to successfully cancel your subscription over the phone. I hope that resolves your issue, have a great day!
when is my order coming i am in a lot of pain??
Hi Mary,
It looks like your order was delivered on September 2, 2023. Let us know if you were able to receive that!
Best wishes,
James HBI-Staff
Please CANCEL the auto ship. Thank you.
Hello Mary,
It looks like you subscription has been canceled as of yesterday. There should also be an email to confirm the cancelation.
Thank you for trying our product,
Admin HBI
Please cancel my subscription thank you.
Hello Kandyce,
I have canceled your monthly subscription to the Heal-n-Soothe. You should have a confirmation email regarding the cancelation.
Thank you for trying our product,
Admin HBI-Staff
Please cancel my order
Hello Kirk,
I have canceled your subscription for the Heal-n-Soothe. You should have an email to confirm the cancelation.
Thank you for trying our product,
HBI Admin
Cancel autoship
Hi Mary! I took a look at your account and I see where your subscription was canceled on 08/15/2024, so rest assured there will be no more automatic shipments and you will no longer be billed. You will also have received an email on the same day confirming all of this as well. Have a great day!
I wish to cancel any orders for your products and cancel your newsletter. Your product has not helped with my back condition.
Hello Janet,
I have canceled all of your active subscriptions with us and issued a refund for the most recent subscription renewal seeing as you had requested to cancel before that date.
Thank you for trying our product,
James HBI-Staff
I would like to cancel my subscription. I believe I did already back in September but I still received a charge for it this month.
Hello Younan,
Your subscription has been canceled and a refund was issued today for the bottle that was returned.
Thank you for trying our product,
James HBI-Staff
You are sending me your product on a continual basis. I do not recall recall requesting it on a continual basis. Please cancel this. I do not want your product, I have tried to go to my account, which I do not recall setting up. I can’t get anywhere with your website. If I do have an account please cancel immediately.
Hello Peg,
All your subscriptions have been canceled.
Thank you for trying our product,
James HBI-Staff
I recently purchased 6 bottles of Heal n Soothe Sept 9th. It is now Oct 18th. I was to get 90 days to try it. I am getting ready to start the 3rd bottle. I absolutely do not remember anything about a subscription & I recently had an attempted charge of over $56. I have made multiple tries to do as instructed on the site to cancel and there is no “My Account” to click on.
PLEASE discontinue any subscriptions I supposedly have.
Thank you
Hello Shantel,
On the free trial order page there is an explanation of the terms and conditions of the trial. The monthly subscription is included in those terms. We require that the terms and conditions be acknowledged in order for the order button to be activated. The 90 day money back guarantee is not the same as the monthly subscription. You have 90 days to send back any unopened bottles for a refund.
I have canceled all active subscriptions you have with us. you should have an email to confirm the cancelation.
Thank you for trying our product,
James HBI-Staff
Please cancel my account, i did not realize wgen trying your bottlrs, that i wascskso goung to be charged 61. And change. I do not want to continue, nor did i confirm this subscription fee. Agian, trying out a product and they hit you with a fee. Agian, never agian will i try out a product and some where between the lines , i get charged, befire i wven get a chance to see if it works. Do not charge my account. I want a refund. Discontunue any and all subsrictions that i was falsly taken advantage of.
Hello Karen,
On the free trial order page there is a clearly visible explanation of the terms and conditions of the trial. The monthly subscription is included in those terms. We require that the terms and conditions be acknowledged and agreed to in order for the order button to be activated. Not only that but we also send an email 10 days prior to notify you of the anticipated subscription renewal. We have not taken advantage of you.
I have canceled all active subscriptions you had with us. You should have an email to confirm the cancelation.
Thank you for trying our product,
James HBI-Staff
Thank you for the free bottle of Heal n soothe but please cancel any future orders, I can’t afford it at this time maybe in the future.
Hello Lanzea,
Thank you for reaching out to us! I have canceled all active subscriptions that you had with us. there should be an email sent to you to confirm the cancelation.
Thank you for trying our product,
James HBI-Staff
I want my subscription cancelled. This product did not work for me.
Hello Janet,
Your subscription has been canceled.
Thank you for trying our product,
James H. HBI-Staff
Please cancel my subscription to your heal-n-soothe
Product – please confirm that my subscription has been cancelled
Thank you
James Bott
Hello Jim,
Your subscription has been canceled. A confirmation email of this cancelation has been sent to your email address.
Thank you for trying our product,
James HBI-Staff
Hi I have requested cancellation 6months ago, and every month they taking £56 in my account, I am no longer using your product, may you please cancel my subscription as soon as possible
Hello Memory,
According to your account, this is the first time we have received any request from you to cancel. It appears that all subscriptions have been canceled as of November 17, 2023 therefore we will no longer continue to charge your card or send you any further shipments.
Thank you for trying our product,
James HBI-Staff
I want to cancel my Subscription
Hello Fallon,
I have canceled all your active subscriptions. You should have been sent an email to confirm the cancelation of each one.
Thank you for trying our product,
James HBI-Staff
While I was getting ready to cancel my order for Heal-n-Soothe, I had a fraud alert and had to cancel my card and get a new one. Since I was aware that you had my old card, I figured you wouldn’t send me anymore since you no longer had a valid credit card to charge. OOPS! Didn’t work that way. You sent me another one and I figured you’d get the hint, but no. OOPS! you sent me another one today. Please send me no more!
Hello Martha,
This is the first communication that we have received from you about canceling, or else we would have happily assisted you before today. I have canceled all active subscriptions and will not be sending any more to you going forward.
Thank you for trying our product,
James HBI-Staff
I want to cancel my subscription to your product. Please stop sending pills
Hello Barbara,
Your subscription has been canceled. There will be no more further shipments.
Thank you for trying our product,
James HBI-Staff
Please can I cancel my subscription, I no longer wan to take the product.
Hello Christopher,
I have canceled your subscription to the Heal-n-Soothe. You should have a confirmation email regarding the cancelation.
Thank you for trying our product,
Admin HBI-Staff
Please cancel my subscription to Heal-N-Soothe effective immediately.
Could you confirm my cancellation by return email.
Thank You
Hello Joe,
I see that you canceled your subscription online yesterday. You should have a confirmation email regarding the cancelation.
Thank you for trying our product,
Admin HBI-Staff
can you cancel all my subscription please and refund my money back to my account i only did one order now i am getting charged again
Hello Sonny,
Your subscription has been canceled and the money has been refunded to the card that was charged.
Thank you for trying our product,
HBI Admin
Thank you for the free bottle of Heal n soothe but please cancel any future orders, I can’t afford it at this time maybe in the future.
Hello Mary,
Your subscription has been canceled and an email has been sent to confirm the cancelation.
Thank you for trying our product,
HBI Admin
Cancel all services
Hello Donald,
Your subscription has been canceled. You should have an email as well to confirm that.
Thank you for trying our product,
HBI Admin
I need to know what’s going on with my order at this time have not received packaging and I’ll order my order on May 19th. Please get in contact back with me
Hi Janice!
I’ve just sent you an email with your tracking information so that you may able to monitor your package as it makes its way to you. I took a look at the package history and it still appears to be in transit on its way to you. I look forward to you receiving your order. Please feel free to reach out to us with any other questions or to track your order with one of our representatives, you can call us at 800-216-4908 Monday through Saturday 8:00am to 6:00pm CST
Have a great day!
Please cancel my automatic order if there is one for a subscription.
Hi Jamie!
I see that your subscription was canceled on June 25th, so you will no longer be billed, and you will receive an email confirming this to the email address on file. If you have any other questions please feel free to reach out to us with any other questions and one of our representatives will gladly assist you, you can call us at 800-216-4908 Monday through Saturday 8:00am to 6:00pm CST
I would like to cancel my subscription and return the last shipment of Heal-n-SOOTHE for a full refund. I may have subscribed using my university faculty email address: bbergen@uvu.edu .
Hi Bruce! I was able to locate your account and saw that your subscription was canceled on July 2nd, so there will no longer be any charges or shipments of our products. Additionally, I see that your last shipment was courtesy refunded back to your card as well, so there is no need to send it back. I hope this helps, have a great day!
– HBI admin
Please do not send any more pills. I have not given this first shipment to my son yet. I do not want anymore shipped until he has had time to try it out.
I do not have an account set up. I tried to call but I called after office hours.
Thanking you, I am
Anna Robbs
L
Hi Anna!
I see where you contacted our Customer Service line and were able to cancel your subscription with one of our representatives. This means you will not be sent any more products and you will not be billed. I hope this was able to resolve your issue. Have a great day!
Please CANCEL my subscription wef 26.8.24. D.Greenwood, TN6 3QF, UK.
Hi Derek! I took a look at your account and I see where your subscription was canceled earlier today, so rest assured there will be no more automatic shipments and you will no longer be billed. You will also have received an email confirming all of this as well. Have a great day!
I would like to cancel the heal and soothe and super joint support. I did not want it on a continual basis.
Hi Colia! I see you were able to speak to one of our representatives on November 1st, 2024 and was able to successfully cancel your subscription over the phone. I hope that resolves your issue, have a great day!