Frequently Asked Questions

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No, extra equipment is not needed but you are welcome to use any home gym equipment if it helps you (including dumbbells or resistance bands) and if you can tolerate it.

There are three easy ways you can Modify or Cancel your Smartship Savings Plan:

1) Simply login at https://www.livingwellnutraceuticals.com/cgi-bin/UCMyAccount. You can do anything from updating your address or credit card, to modifying your next bill date, or even delay or stop your next shipment. Save time! It’s quick and easy and only a few clicks away!

2) Another option would be to email us by clicking “Submit a request”.

3) And of course if you prefer, give us a call! US: 800-216-4908 /Outside US: 240-780-5977

Note: Our Hours of Operation are Monday - Friday from 8am - 6pm CST.

We look forward to serving you!

Yes... Jesse's Free Books are really Free...all we ask is that you cover the shipping fee.

Your shipping fee will help to pay for hiring researchers, writers, and editors… paying for printing and shipping to the warehouse...and processing the orders...

Duties and Taxes

Please be advised that Healthy Back Institute is not responsible for taxes and/or duties or any brokerage and/or delivery fees applied to international shipments.

Import Regulations

We kindly request that you contact your customs office to thoroughly inquire about import regulations before placing your order, as Healthy Back Institute will not be liable for packages refused, destroyed or held for delivery.

International shipping charges are non-refundable.

Please be aware that this list includes but is not limited to all known prohibited products throughout the world. We continue to update and revise this list, based on the most recent information from customs officials, the USPS and other government and civilian organizations.

Losses incurred due to exceeding your Countries limitations will not be refunded. 

For complete details please see our shipping and Return Policy.

The Healthy Back Institute is committed to helping you feel better than ever before. Unlike most companies that try to sell everything, we only sell items that we feel extremely confident will give you significant relief. That’s why ALL of our products are backed by our Iron Clad 90-Day Money Back Guarantee.

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Spinal decompression therapy can provide innumerable benefits to your health. Spinal decompression can relieve back pain, stretch muscles and ligaments, relieve stress, improve circulation and help maintain overall good health.

However, spinal decompression is not for everyone.

If you have any health conditions that cause you concern, please do not use any device that decompresses the spine without your licensed physician's approval. Below is a list of conditions that should prompt you to seek physician approval before spinal decompression is performed. Even if your condition is not on this list you should still seek proper medical support before purchasing or using the Back Ease - Spinal Decompression System.

• Taking anti-coagulant medications
• Bone weakness
• Recent bone fracture
• Skeletal implants
• Conjunctivitis (Pink eye)
• Glaucoma
• Heart / circulatory disorders
• Hiatal hernia or ventral hernia
• High blood pressure, hypertension
• Middle ear infection
• Obesity: Over 250lbs (113kg) should not use this device
• Pregnancy
• Retinal detachment
• Spinal injury
• Stroke, transient ischemic attack
• Total hip replacements
• Total knee replacements
• Any spinal surgery

The Back Ease - In home Spinal Decompression System works on the simple principle as all other spinal decompression techniques but with a twist, in that you remain standing.

While you remain standing, you will walk up to the Back Ease - Spinal Decompression System, stabilize your hips with the waist belt, then lean forward. This creates the leverage to provide a very safe yet effective form of spinal decompression from the SI Joint all the way up to T3 of the Thoracic spine.

We recommend you use the Back Ease - Spinal Decompression System Daily, as the back needs to accommodate to the decompression and daily us is the best option.

We suggest that for the first week you only use the Back Ease - Spinal Decompression System 30 seconds to 1 minute 1 to 2 times per day, after the first week you can use the time to 2 to 3 minutes, 1 to 3 times per day; however, everyone is different so we encourage you to experiment with all aspects of its use including Intensity, Frequency and Duration.

Step one - You will remain standing, and walk into and between the padded arm rests, until the waist belt prevents any further movement in that direction.

Step two - Now that the waist belt is resting comfortably against your pelvis, lift the handles (one in each hand) toward you and lean into the device so that your chest is up against the chest pad.

Step three - With your waist comfortably restrained, your shoulders fit snugly around the shoulder pads and your hands on the handles, allow your body to lean slowly into the stretch position.

Please note that it may take some time to find the position that gives you the optimum amount of traction. Adjusting the length of the waist belt and the height position of the device for you find the most comfortable position, there should not be any stress or strain on your hamstrings, if there is adjust the Back Ease - Spinal Decompression System lower.

Overall Dimensions: 34" Long x 23" Wide x 38" High
(a little wider but not as long as a typical ironing board)

Weight of Back Ease - Spinal Decompression System: 34Lbs (15kg)
Maximum Weight of an Individual for Safe Use:          250lbs (113kg)
Maximum Height of an Individual for Safe Use:           6' foot 6" inches

The Back Ease - Spinal Decompression System is a device released in 2012.

The device is an excellent alternative to the Inversion table.

The Back Ease - allows you to remain standing and in total control while you apply as much pressure as you need to decompress your spine.

It is a complete in-home spinal decompression system.

90 days on parts, 3 years frame

The manufacture warrants its products to be free from defects in materials and workmanship at the time of the original purchase. In the event that a product becomes defective, please contact us by phone at 1-800-216-4908 or send written notification to the address listed below. If the defect is under the limited warranty, you may be requested to return the product or part to us for repair or replacement.

Warranty information on a specific product can be found toward the back of the Owners Manual. The warranty will not apply to any product that has been subject to commercial use, abuse, misuse, or any type of modification by the consumer.

To confirm your rights as described in the warranty statement, be sure to complete the Product Registration Card and mail it to us promptly.

Yes. Aligning, strengthening and stabilizing your pelvis and lumbar spine will help you get maximum benefit from other treatments. Seeing a good back pain specialist is always highly recommended.

Yes, the Back Pain Seat Cushion can also be used with the “Freedom Back”.

The Back Pain Seat Cushion goes on the sitting surface and the Freedom Back  goes on the back of the chair.

Rub On Relief® is an over-the-counter (OTC) topical pain cream that uses both Menthol and Camphor for the temporary relief of minor aches and pains of muscles and joints associated with simple backache, arthritis, strains, bruises, and sprains.

Yes. Rub On Relief® is safe for long-term daily use when used as directed.

We have three additional products that support joint function: Heal-n-Soothe, Super Joint Support, and My Daily Collagen. All of these products would be great additions to a complete joint support protocol.

Please call toll-free 1-800-216-4908 in the U.S. or 1-240-780-5977 from other countries.

Yes. We ship the Back Pain Seat Cushion via Global Priority anywhere in the world.

No. Some people occasionally report feeling instant relief while sitting.

Dimensions: 16 x 14.5 x 2.5

It is light and portable, so you can use it anywhere at only 2.0 pounds.

This varies between individuals. Some people feel dramatic improvements after the first day, while others may take a little longer. Most people experience significant improvement within a week.

Most people benefit from all day use while at the office or while driving, now there may be an adjustment period, that we suggest limited use, 1 to 2 hours per day for the first week. After the first week you can use it unlimited in fact many people report buying several to have one in the car and one at the office.

The Back Pain Seat Cushion is safe for most people because it help maintain a natural position while at the same time it is supportive. However it is always suggest that anyone consult their physician, on any assistive device you may consider using.

The Back Pain Seat Cushion is soft yet its contour design allows for maximum comfort and stability.

Yes, there is a 1 year warranty, against defects and workmanship. Please review our policy page for complete details...

https://losethebackpain.com/shipping-return-policy/

1. The “Zero Pressure Tailbone cutout” eliminates direct contact between your tail bone and the seat.
2. High-Density form provides better support and even distribution of your body’s weight.
3. Anatomical natural shape allows for neutral support for lower spine.
4. Soft breathable fabric cover ensures all day comfort.
5. Graduated edge help position hips for better alignment and posture
6. Curved front design avoids pressure to the under part of the thigh.
7. Angled wedge design supports your pelvis reducing strain on the lower spine.

• BACK PAIN
• FAILED BACK SURGERY
• SACRO-ILIAC JOINT DYSFUNCTION
• SCIATICA
• REPETITIVE MOTION DISORDERS
• SYNDROMES
• DEGERNERTIVE DISC DISEASELOWER BACK PAIN
• NECK PAIN
• MYOFASCIAL PAIN
• FIBROMYALGIA
• LUMBAR DISC PROBLEMS
• SPINAL STENOSIS
• OSTEOARTHRITIS

The Back Pain Seat Cushion can be used with Office Chairs, Automobile, Home chairs and even in Wheel Chairs…Take it on trip, Take it on the Train or on the Plane, there is no medial in the cushion so it will pass right through air port security.

Always consult your doctor before considering any kind of new treatment or exercise regime.

The device can be used on a daily basis over the long term (again only one program per day, max time 1 hour per day).

 

Yes, it is possible to use on dogs but we have to suggest you consult with your vet before use.

It does not matter. New users are encouraged to use the wrist straps.

The simple answer to this is, the voltage levels are preprogramed into each program and you do not need to adjust the voltage.

Dr. Clark suggests that you use the device only once per day with only one program per day...

Please start with the program that best matches your needs, from there you can try or test all of the additional programs pre-programed into your device.

You can switch the location at any time even during a session without reducing the effect. (before you disconnect your self please pause the device)

If your wrist gets sore, you can put the straps around your ankles.

If you can not use the straps anymore you can switch to the sticky electros and you can put them anywhere (except on the face or genitals). For whole body results, it is best to put one electrode on one side of the body and the second electrode on the other side of the body.

 

You may take gel electrodes and stick one above and one below the affected area.

• Some people get drowsy… Do not use the device while driving a motor vehicle.
• Some people experience what is known as the detox effect. Drinking lots of water to flush the toxins.
• As time goes on and the person gets better, they usually want to reduce the use and go on a maintenance schedule of maybe twice a week at first, then weekly, then fade out to as needed.
• Some people with chronic conditions may want to keep using the device (there is no set protocol for chronic conditions so please use the device to your tolerance).
• As long as someone feels the device is helping, they can keep going.

In that case, we have pre-programed 9 different programs into your device each with different frequencies and you may try a technique called a "broad sweep" were you can use the different program at different frequencies, in an attempt to address as many of your needs as you can.

It is best to use only one program per day and repeat that process till you have run through all of the different programs.

Reminder:

There is no absolute right or wrong way to use this device; you are encouraged to test for yourself the different ways of using the device to find what works best for you.

Try different amounts of time at different times of the day, try using the different programs, even if you don’t think the program is specific to your needs.

A program has up to 24 frequency steps, and each step is between 3 and 7 minutes long. Dr. Clark suggests a minimal use is 3 complete steps peruse of the device.

Further, Dr. Clark suggests one session per day(per program) with total maximum time being 1 hour per day.

 

• It is OK to use it anywhere however, we do not recommend you using it on your face (for cosmetic reasons and because in some rare cases it might provoke a seizure if someone is prone to seizures already).
• We do not recommend you use the electrodes or wristbands on any wounds or open skin, nor on the genitals, rectum or anywhere on the head.
• The device can’t be used for people with electronic implants such as pacemakers.

• Individuals with any type of Electronic Implant, does not matter what or where do not use…
• Individuals with irregular heart rhythms
• Individuals who suspect or know they are pregnant
• Individuals who are prone to have seizures
• Individuals with skin irritations, including malignancies over the area where the electrodes would be applied

Each bottle of Eye Essentials contains 60 capsules. Each bottle contains a one month supply.

The suggested dose for Eye Essentials is 2 capsules per day. There is no need to exceed that daily dose.

In fact, next time you’re in a vitamin store, take a look at the popular vitamin supplements.  You’ll find that NONE of them contain all 13 powerful nutrients clinical studies show your eyes need to maintain sharp, clear vision as you get older. And when they do contain some of these nutrients, the dosage amounts are so tiny, it’s almost pointless to include them! That’s why you’ll only find Eye Essentials™ right here at losethebackpain.com. It’s the only way to ensure you get the maximum dosages of all 13 nutrients… at the LOWEST price available.

We can not suggest or support the use of Eye Health Essentials if the expiration date on the bottle has passed. If you choose to take the product past the expiration date you do so at your own risk.