I have canceled your subscription for the Heal-n-Soothe. Please return the package to receive a refund. Refunds are issued within 7 business days of the package being received.
PBD
ATTN: Healthy Back Institute Returns
7055 South Decatur Blvd
Suite #180
Las Vegas, NV 89118
Please be sure to include your full name and email address so as to properly credit you for the return. You will be emailed as soon as credit is issued.
In the terms and conditions for the free trial of the Heal-n-Soothe, it explains that it will renew on a monthly basis until canceled. Feel free to send back the second bottle for a full refund! According to the money back guarantee, you have 90 days from the purchase date to return bottles for a refund. I have canceled your subscription today. You should have a confirmation email regarding the cancelation.
I was not able to find any subscriptions using that email or looking you up by name. Is there perhaps another name or email that it could be under that I could try?
Hello to the Healthy Back Institute,
You had emailed me about a free bottle of the Super Joint Support. When I went online to your website, I learned I would need to give you my VISA card number to pay for my “free” bottle. After that, groups of bottles appeared informing me that I’d need to order another bottle of capsules to get my “free” bottle. I then deleted the email from you. Imagine my surprise when I received a package with nine bottles of your product, and so discover you’d charged my card for over $325. I packed up everything and returned the package to your Las Vegas address. Please credit my card for the full amount charged, items I never ordered.
As soon as the return facility receives your return, they will issue credit. They will send you an email as soon as they are able to do this. You are encouraged to keep the tracking number to ensure proper delivery to the facility in Las Vegas.
Your product Heal-n-Soothe just isn’t working for me. Perhaps my back problem is more complex than I thought!
I need to return a bottle. Its is still sealed in the bag it was mailed in. Please cancel my subscription!
Hello Patti,
I have canceled your subscription for the Heal-n-Soothe. Please return the package to receive a refund. Refunds are issued within 7 business days of the package being received.
Thank you for trying our product,
James HBI-Staff
Hi I would like to return my item
Hello Zaibun,
Please return your item to the following address:
PBD
ATTN: Healthy Back Institute Returns
7055 South Decatur Blvd
Suite #180
Las Vegas, NV 89118
Please be sure to include your full name and email address so as to properly credit you for the return. You will be emailed as soon as credit is issued.
Thank you for trying our product,
James HBI-Staff
I did not order a second bottle of Heal-n-soothe. I would like to return your product and cancel my subscription.
Hello Ann,
In the terms and conditions for the free trial of the Heal-n-Soothe, it explains that it will renew on a monthly basis until canceled. Feel free to send back the second bottle for a full refund! According to the money back guarantee, you have 90 days from the purchase date to return bottles for a refund. I have canceled your subscription today. You should have a confirmation email regarding the cancelation.
Thank you for trying our product,
Admin HBI
Please cancel my subscription and send confirmation by email for my records. Thank you.
Hello Robert,
I was not able to find any subscriptions using that email or looking you up by name. Is there perhaps another name or email that it could be under that I could try?
Thanks,
Admin HBI
Hello to the Healthy Back Institute,
You had emailed me about a free bottle of the Super Joint Support. When I went online to your website, I learned I would need to give you my VISA card number to pay for my “free” bottle. After that, groups of bottles appeared informing me that I’d need to order another bottle of capsules to get my “free” bottle. I then deleted the email from you. Imagine my surprise when I received a package with nine bottles of your product, and so discover you’d charged my card for over $325. I packed up everything and returned the package to your Las Vegas address. Please credit my card for the full amount charged, items I never ordered.
Hello Walter,
As soon as the return facility receives your return, they will issue credit. They will send you an email as soon as they are able to do this. You are encouraged to keep the tracking number to ensure proper delivery to the facility in Las Vegas.
Thank you,
HBI Admin